Creating and Managing Incident Reports on the Dashboard

Before you Begin

• You need Admin or User Manager access to create or edit reports.

• Users with read-only access can only view reports.

• To schedule interview calls, your organisation must have the Virtual Agent Add-on.

What are Incident Reports?

Incident Reports is Duress' incident management module available on the Dashboard. It allows you to:

• Create reports from Emergencies or Offline Videos

• Document people and vehicles involved

• Automate incident creation after an event

• Sync reports to platforms like Auror

It's available to all Duress users.

What is the Virtual Agent Add-on?

The Virtual Agent is a paid add-on that extends the Incident Reports feature set.

With it, you get:

• Interview Calls: Let users speak to a Virtual Duress Agent. The agent will ask the user questions about the incident and their answers fill out the report automatically.

• Automation: Interview calls can be auto-triggered after incidents.

• Auto-submit to Auror: Reports can be submitted to Auror once the call is complete.

Learn more about Virtual Agent ->

Viewing Incident Reports

 

Incident Reports looks like an inbox. On the left, you’ll see:

• Incident type

• Report ID

• Date added

• Status

• Location

• Event date & time

• User & team (if known)

• Link to Emergency or Offline Video (if available)

Click any report to see its details on the right. You’ll see all entered information, along with available actions (Edit, Save, Sync, etc.).

Creating a New Report

You can create a report in three ways:

From the Incident Reports Module

 

1. Click the blue “New” button (top-right)

2. Select Incident Report

3. Fill in:

• Event Details (incident type, location, date/time, Emergency or Offline Videos can be attached)

• People involved (up to 10)

• Vehicles involved (up to 10)

• Additional information

4. Click Save

From the Emergency Page

 

1. Go to the Emergency tab

2. Select an Emergency

3. Open the Incident Report tab

4. Click Create Incident Report

If a report already exists, this button will be disabled. Instead, click Show details to view/edit the existing report.

From the Offline Video Page

 

 

1.  Go to the Video tab

2. Select an Offline Video

3. Open the Incident Report tab

4. Click Create Incident Report 

 

If a report already exists, this button will be disabled. Instead, click Show details to view/edit the existing report.

Scheduling an Interview Call

Once a report is saved, you can schedule a call:

1. Click Schedule Call 

1. Choose when it should go out:

• As soon as possible

• In 1 hour

• In 24 hours

• Custom (select date/time)

2. Click Confirm

Once scheduled:

• You can’t edit the call.

• To cancel, click Cancel Scheduled Call.

After completion:

• The report status returns to Saved

• Interview answers are auto-filled

• An AI summary is displayed at the top

• The event log is updated with a timestamp

Report Status Explained