In order to run the Duress Halo app on your phone smoothly, please consider the device types, operating systems and settings that have to be used.
What are the device requirements of the Duress Halo app?
The Duress Halo app is designed and optimized for iOS and Android smartphones.
Our products are compatible with most devices that run the following operating systems:
- Apple iOS 13 & higher (must support Bluetooth 4.0/Low Energy Bluetooth)
- Android 5.0 and higher (must support Bluetooth 4.0/Low Energy Bluetooth) with Google Play
Keep in mind, Android and iOS devices have subtle differences in their electronic components which can affect functionality, such as Bluetooth connectivity.
What other settings do I need to turn on?
In order to run the Duress Halo app, please enable the following settings for the Duress Halo app:
- Bluetooth
- Location (iOS devices need to set location to 'always')
- Permissions to access contacts
Does the Duress Halo app need Wifi to run?
In order to determine your location, Duress Halo requires internet connection. This can be a mobile connection (LTE/3G/4G/5G) or via Wifi. If you are in a low connectivity area, we may not be able to determine your GPS location accurately or send the SMS notifications.
Can I connect my Halo ring to a tablet or personal computer?
Due to the mobile nature of the app, Duress Halo is not able to run on a tablet or computer.
Need Assistance?Our friendly support team are only a call or a click away. |