If your Halo is not connecting to your phone or if you're having trouble activating alerts, please read this article.
First, let's make sure your Halo is charged.
Connect your charger to a power source and then connect your Halo to the charger. A red light 🔴 should appear, indicating that your ring is charging.
Wait until the light changes to a green light 🟢, indicating that your ring is fully charged.
Check your software version.
Go to Settings > General > Software Update. If a new software update is available, tap on Download and Install and follow the prompts to update your software version before trying to reconnect or activate your ring again.
Check your privacy settings.
Go to Settings > Privacy > Bluetooth and make sure Bluetooth is enabled for Duress Halo.
Next, go to Settings > Privacy > Location Services and make sure that location services are enabled and set to 'Always' for Duress halo.
Check your app version.
Open up your App Store app and tap on the profile icon in the top right corner of your screen. You'll see any available updated at the bottom of your screen. If you have an available update for Duress Halo, please install the new update and then try pairing or activating your ring again.
Unpair your devices, then pair them again.
To do so, please log out of your Duress Halo app and log in again. During the log in process you will be able to pair your Halo again.
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