The AI response feature lets you upload company documents that users can query using the Walkie Talkie feature on their Duress Eagle or Duress Falcon.
This feature is currently only available for Duress Eagle as a Beta version. Reach out to Duress Partnerships to activate this feature on your devices.
Accessing Policies & Procedures
You can access your Walkie Talkie settings under Settings > Walkie Talkie Settings > policies & Procedures in the Duress Admin Portal
Uploading a Document
1. Click Upload
Click on the blue Upload button to open the upload pop-up.
2. Upload Documents
Upload your documents by clicking on "Click to upload" and then selecting the documents in your files. You can also drag and drop the files into the field.
The files need to be in a PDF format and the maximum file size is 20 MB.
Click on Next to continue
3. Name and assign document
Give your documents a descriptive name.
Select who should be able to access/query this document. This can be either organisation-wide or only selected teams.
If you select Team-level, you'll be able to select the required teams in a drop-down list.
4. Upload document
Click on Upload to upload the document.
After you upload the document, make sure the "Document Upload" field says Completed. This means, that your document was able to be read by the Duress backend and is compatible with the AI feature.
Editing a Document
1. Click Edit
Click on the three dots under "Actions" next to the document you'd like to edit and click Edit.
2. Edit Document
In this pop-up, you can activate/deactivate the document, set the availability period (dates, when this document is available to be queried), change the availability or replace the document.
Click on Save Changes to save your edits.
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