Have a question about the Duress Halo? Look no further! Below you'll find our most asked questions answered by our experts.
What can Halo do?
Halo is a safety ring that can send a notification and your location to your nominated contacts. If you ever need assistance, or need people to know where you are, simply click your Halo and your contacts will receive an SMS with your location.
How does Halo know my location?
Halo needs to be paired with the Duress Halo app on your phone via Bluetooth. Whenever you activate Halo, it will send a signal to your app, which will grab your GPS location and send it to your contacts.
How do I activate the Halo?
You activate Halo by holding down the button for 5 seconds. This will send a Bluetooth signal to your Duress Halo app, which will send an SMS with your location to your nominated contacts.
If you don’t have your Halo on you, you can also activate an alert directly through the Duress Halo app.
Will Halo track me everywhere I go?
No, your Halo app will only know your location if you activate an alert. Halo keeps your privacy secure by not storing any location data on the Halo ring or the app. Your location is only sent to the people you choose, when you choose to, through an encrypted link.
How many contacts can I add?
You can add up to 3 contacts. Add more by upgrading your subscription.
How often do I need to charge the Halo?
The Halo can last up to 7 days between charges. When you’re low on battery, simply connect it to the magnetic charger included in the box.
I don’t know my ring size.
Not to worry! Here’s a guide to selecting the perfect ring size. If you do select the wrong size, get in touch with us and we’ll exchange your ring for free!
Where can I use Halo?
You can use Halo anywhere in the world your phone has mobile connection. From Australia to Antarctica, Zurich to Zulu, Halo has got you covered.
What is the range of Halo?
Using Bluetooth LE, Halo can connect to your phone from up to 30 meters away. So even if your phone is in your pocket, your bag, or the other side of the room, Halo is keeping you connected and safe.
Is Halo waterproof?
Duress Halo is IP67 waterproof and dust proof, so from the bath to the beach you are always covered.
Do I need a subscription to use Halo?
Yes, the Duress Halo App requires a subscription. But your Duress Halo includes a 3-month subscription, allowing you to request assistance from your contacts anywhere in the world. After that, it's just $9.99/month.
Learn how to activate your subscription here.
Does Halo work in remote areas?
Duress Halo will work anywhere you have internet connection, so as long as your phone is connected, your Halo is connected.
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